Improving the WoodBlocX Delivery Experience
We’ve made some important changes to how our delivery process works
At WoodBlocX, we know that great customer service doesn’t stop once an order leaves our sawmill. Over the past year, as demand across the UK and Europe has continued to grow, we’ve listened carefully to customer feedback about deliveries — particularly in France and Germany — and we recognised that communication around delivery timings needed to improve.
That’s why we’ve made some important changes to how our delivery process works.
Our new system uses ‘estimated delivery windows’ which has been designed to create a better experience for everyone involved.
A Dedicated Delivery Communication Manager
To ensure customers receive clearer updates and a smoother overall experience, Steven from the WoodBlocX team is now dedicated to overseeing delivery communications.
Steven’s role is focused entirely on:
- Monitoring deliveries
- Improving communication between customers and delivery partners
- Helping resolve issues quickly
- Ensuring customers know what to expect throughout the process
By having one person responsible for overseeing delivery coordination, we can provide a more personal and responsive service from dispatch through to arrival.
Moving From Fixed Delivery Dates to Estimated Delivery Windows
We have also changed how deliveries are scheduled.
Previously, customers selected a specific delivery day. While this worked well in many cases, it could sometimes create challenges for both customers and hauliers — particularly when long-distance European transport schedules changed unexpectedly.
Our new system uses ‘estimated delivery windows’ instead.
Here’s how it works:
- Customers choose a suitable ‘estimated delivery window’. For the UK, this is 2 working days, for European orders, this is currently 5 working days.
- Our transport partners then contact customers directly within that window.
- Together, they agree on the exact delivery date and timing.
This gives our transport partners greater flexibility to plan efficient routes while allowing customers to discuss practical arrangements directly with the people making the delivery.
Why This Improves the Customer Experience
These changes are designed to create a better experience for everyone involved.
Better Communication
Customers now receive more direct contact internally at WoodBlocX through Steven and from the delivery team handling their order.
More Reliable Deliveries
Flexible scheduling allows transport partners to adapt to road conditions, 3rd party warehousing, weather, and other logistical challenges more effectively, especially during public holidays.
Improved Driver Service
Drivers can coordinate directly with customers about the final delivery date, helping deliveries run more smoothly and efficiently – this also saves you having to wait around for your WoodBlocX order!
Faster Resolution of Problems
With Steven overseeing communications, any issues can be identified and resolved more quickly. It’s easy to contact us for help.
Our continual improvement
As a company delivering throughout the UK and across Europe, we are always working to improve the WoodBlocX customer experience. These delivery changes are part of our ongoing commitment to providing not only high-quality timber garden products such as raised beds, garden ponds, walls and furniture, but also the level of service our customers expect and deserve.
We’d like to thank all of our customers for their feedback and continued support as WoodBlocX continues to grow!
Did you know we offer a Free Design Service?
WoodBlocX designs made to fit your garden! Our design team will work closely with you to create a bespoke WoodBlocX design that fits your budget and garden perfectly.
