Privacy and Cookie Policy
Last updated: 27 August 2026
WoodBlocX Limited respects your privacy and is committed to protecting your personal information. This Privacy & Cookies Policy explains what information we collect, why we collect it, how we use it, who we may share it with, how long we keep it and the rights you have in relation to your personal information.
This policy applies when you use the WoodBlocX website, contact us, request a design or quotation, place an order, create an account, contact our customer service team, enter a promotion or competition, subscribe to marketing or otherwise interact with WoodBlocX.
1. Who we are
WoodBlocX Limited is the controller of the personal information covered by this policy.
WoodBlocX Limited
Munro Sawmills
Old Evanton Road
Dingwall
Ross-shire
IV15 9UN
Scotland
United Kingdom
Company number: SC428120
VAT number: 139085303
If you have a question about this policy or how we use your personal information, please contact us at [email protected] or call 0800 389 1420.
2. Information we collect
Depending on how you interact with us, we may collect:
- Identity information, such as your name.
- Contact information, including your email address, telephone number, billing address and delivery address.
- Order information, including products ordered, dimensions, designs, order numbers, delivery details, returns and warranty information.
- Payment information. Payments may be processed by third-party payment providers. We do not normally retain complete payment-card details ourselves.
- Design information, including measurements, sketches, photographs, plans, files and other information you provide through our Free Design Service or when requesting advice.
- Customer service information, including emails, telephone enquiries, live-chat messages, replacement-part requests, complaints and other correspondence.
- Account information, if you create a customer account with us.
- Marketing information, including your marketing preferences and interactions with our emails and advertising.
- Competition, survey and review information, where you choose to participate.
- Technical information, such as your IP address, browser type, device information, cookie identifiers, pages visited, referring website and interactions with our website.
- Analytics and advertising information, where permitted by your cookie choices.
We generally obtain this information directly from you. We may also receive information from service providers involved in processing payments, delivering orders, operating our website, providing customer support, measuring advertising or providing other services to us.
3. How and why we use your information
We use personal information for the following purposes:
| Purpose | Typical lawful basis |
|---|---|
| Processing and fulfilling your order, including payment, manufacture, delivery, order updates and returns | Performance of a contract |
| Providing designs, quotations and pre-purchase assistance requested by you | Taking steps at your request before entering into a contract and/or legitimate interests |
| Providing customer service, missing or replacement parts, warranty assistance and handling complaints | Performance of a contract, legal obligations and legitimate interests |
| Maintaining financial, tax and accounting records | Legal obligation |
| Preventing fraud, misuse, unauthorised access and maintaining the security of our systems | Legitimate interests and, where applicable, legal obligations |
| Improving our products, website, customer service and business operations | Legitimate interests |
| Website analytics and measurement using non-essential cookies or similar technologies | Consent where consent is required |
| Personalised advertising, advertising measurement and similar marketing technologies | Consent where consent is required |
| Sending marketing emails and other electronic marketing | Consent or, where permitted by law, our legitimate interests and the electronic marketing rules |
| Establishing, exercising or defending legal claims | Legitimate interests and/or legal obligation |
Where we rely on legitimate interests, we consider whether our interests are necessary and proportionate and balance them against your privacy rights.
4. Orders and payments
When you place an order, we use your information to process the transaction, manufacture or prepare your order, communicate with you and arrange delivery.
Payment transactions may be handled by specialist payment-service providers. Those providers may process your information in accordance with their own privacy terms and security requirements.
5. Deliveries
We may provide your name, delivery address, telephone number, email address, order reference and relevant delivery instructions to carriers, pallet networks, fulfilment providers and other organisations involved in delivering your order.
Those organisations should only receive the information reasonably required to arrange and complete the delivery and deal with any delivery issue.
6. Marketing
If you have asked to receive marketing from us, or where applicable law otherwise allows us to contact you, we may send you information about WoodBlocX products, inspiration, offers, competitions, services and news.
You can unsubscribe from electronic marketing at any time by using the unsubscribe option contained in the message or by contacting us.
Stopping marketing communications will not stop service messages that are necessary for an order, delivery, warranty claim or other transaction with us.
We may retain a limited suppression record after you unsubscribe so that we can ensure your marketing preference continues to be respected.
7. Cookies and similar technologies
Our website uses cookies and similar technologies. Some are necessary for the website to function, while others help us understand how the website is used, remember preferences, measure the effectiveness of advertising or provide more relevant advertising.
Cookies may fall into the following categories:
- Strictly necessary cookies – required for functions such as security, shopping baskets, checkout, sessions and remembering privacy choices.
- Functional cookies – used to remember choices and provide enhanced website features.
- Analytics cookies – used to understand how visitors use our website and improve its performance.
- Advertising and measurement cookies – used to measure advertising, conversions and, where permitted, make advertising more relevant.
Where consent is required, non-essential cookies and similar technologies will only be used in accordance with the choices you make through our cookie consent controls.
You can review or change your cookie choices using the cookie settings available on our website. You can also control cookies through your browser, although blocking strictly necessary cookies may prevent parts of the website from functioning correctly.
The cookies and technologies used on the website may change as our website and service providers change. Our cookie consent tool provides current information about the non-essential cookies and services active on the website.
8. Google, analytics and advertising services
Where you have provided the required consent, we may use services provided by Google and other analytics or advertising providers to understand website usage, measure conversions and assess the effectiveness of our advertising.
Depending on the service used and your consent choices, these providers may receive information such as your IP address, browser and device information, online identifiers, pages viewed, website interactions and information about purchases or conversions.
Google may process information through services such as Google Analytics and Google advertising services. Google's use of information is also governed by Google's own privacy information and the settings applicable to its services.
We may also use privacy-focused or self-hosted analytics tools, including Matomo, to help us understand how visitors use our website.
We do not permit advertising or analytics providers to use our relationship with you as a reason for us to sell your personal information.
9. Who we share personal information with
We may share personal information where necessary with:
- payment processors and banks;
- delivery companies, pallet networks and logistics providers;
- website hosting, ecommerce, IT, security and cloud-service providers;
- customer service and communications providers;
- email and marketing service providers;
- analytics and advertising providers where permitted by your consent choices;
- professional advisers such as accountants, auditors, insurers and legal advisers;
- companies providing fraud-prevention and website-security services;
- regulators, courts, law-enforcement bodies or public authorities where required by law; and
- a buyer, seller or adviser in connection with a genuine sale, restructuring or transfer of all or part of our business.
We require service providers acting on our behalf to handle personal information appropriately and only for the purposes for which it has been provided.
We do not sell your personal information.
10. International transfers
Some of our service providers may process personal information outside the United Kingdom. Where personal information is transferred internationally, we take appropriate steps required by applicable data protection law.
Depending on the destination and provider, these may include UK adequacy regulations, approved contractual safeguards such as the UK International Data Transfer Agreement or UK Addendum, or another lawful transfer mechanism.
11. How long we keep your information
We do not keep personal information for longer than we reasonably need it. Our normal retention approach includes:
- Order, invoice and accounting records: normally retained for at least six years after the end of the relevant accounting period where required for tax, accounting and legal purposes.
- Information required to support a product guarantee: may be retained for the duration of the applicable guarantee and for a reasonable period afterwards.
- Customer service and design enquiries that do not result in an order: normally retained for up to three years after our last meaningful contact, unless there is a reason to keep them for longer.
- Complaints, disputes and legal claims: retained for as long as reasonably necessary to deal with the matter and any applicable limitation period.
- Marketing information: retained while you remain subscribed or while we have another lawful reason to use it. We periodically review inactive marketing records and retain suppression information where necessary to respect opt-outs.
- Cookie, analytics and advertising information: retained in accordance with the relevant cookie or service settings and only for as long as reasonably necessary for the stated purpose.
We may retain information for longer where required by law, where a dispute or claim is ongoing, or where we reasonably need the information to establish, exercise or defend legal rights.
12. Security
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No internet-based service can be guaranteed to be completely secure, but we regularly review our systems and security arrangements and restrict access to personal information to those who reasonably need it.
13. Your data protection rights
Depending on the circumstances and the lawful basis we rely upon, you may have the right to:
- request access to the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to erase personal information in certain circumstances;
- ask us to restrict how we use your information in certain circumstances;
- object to certain processing based on legitimate interests;
- object at any time to the use of your personal information for direct marketing;
- receive certain information in a portable format where the right to data portability applies; and
- withdraw consent at any time where processing is based on consent.
These rights are not absolute and may not apply in every situation.
You will not normally have to pay a fee to exercise your data protection rights. We may ask you for information necessary to confirm your identity before responding to a request.
To exercise a right, contact us at [email protected].
14. Complaints
If you have concerns about how we have used your personal information, please contact us first so that we have an opportunity to investigate and resolve the issue.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.
Further information about your rights and how to contact the ICO is available from the Information Commissioner's Office.
15. Links to other websites
Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices of those websites and recommend that you read their privacy information before providing personal information to them.
16. Changes to this policy
We may update this policy from time to time to reflect changes to our business, technology, service providers or applicable law. The latest version will be published on this page together with the date it was last updated.
