WoodBlocX Returns

Returns Policy

I have received my order however it is not suitable for the purpose I require it for/I ordered the wrong size/item/the item is no longer required.

We want you to be delighted with your order so if for any reason you are unhappy with your items, you can return them in perfect condition and in their original packaging within 14 days for a full replacement or a full refund. 

I have received my order, but it does not look how the picture on your website/in your catalogue looks.

We want you to be delighted with your order so if for any reason you are unhappy with your items, you can return them in perfect condition and in their original packaging within 14 days for a full replacement or a full refund.  Return postage will only be refunded if the item is damaged, faulty, or if the wrong items have been sent. If the advertised picture for the product is deemed as misleading, we will also refund the return postage cost, and look into rectifying the picture. We do not accept responsibility for damaged or lost parcels on return, so it is advisable to obtain a postal receipt, or send the goods back via recorded delivery.

I bought the item as a present, but the person I bought it for does not like it/already has it.

We want you to be delighted with your order so if for any reason you are unhappy with your items, you can return them in perfect condition and in their original packaging within 14 days for a full replacement or a full refund.  Return postage will only be refunded if the item is damaged, faulty, or if the wrong items have been sent. We do not accept responsibility for damaged or lost parcels on return, so it is advisable to obtain a postal receipt, or send the goods back via recorded delivery.

The item I purchased does not work as it should/is faulty/is damaged.

We want you to be delighted with your order so if for any reason you are unhappy with your items, you can return them in perfect condition and in their original packaging within 14 days for a full replacement or a full refund.  Return postage will only be refunded if the item is damaged, faulty, or if the wrong items have been sent. We do not accept responsibility for damaged or lost parcels on return, so it is advisable to obtain a postal receipt, or send the goods back via recorded delivery.

How do I return an item?

Please telephone our Returns Department on 0800 389 1420; they will advise you whether they need to arrange for the item to be collected from you by a carrier company. If the item was received damaged, or is faulty, you may be advised that the item does not need to be returned back to us at all.
If a collection needs to be arranged, this will be made for a weekday only, between standard working hours. If you are not able to be at home when the collection is to be made, you may leave the goods somewhere safe.

View All 330 WoodBlocX Reviews
  • Service Rating ++

    Service rating : Excellent customer relations and were delivered when requested.
    Product : After a missing instruction sheet which was emailed the next day everything fitted very well.

  • Service Rating -

    Service rating : A bit slow and delivered with one piece missing. I think they should have checked it against the parts list that they sent for me to check. Wood quality good but the curved sections not a great fit even on a level surface. Apart from that fairly easy to put together.
    Product : A bit expensive for what it is