The actual product is great. However, the online sales is a bit misleading / unclear. For example I bought a 'pond kit'. The price indicated says :
Small Pond Kit Raised Garden Pond
Small Pond Kit1.125 x 0.45 x 0.35m
Price: £149.20
However, what isn't clear is that to make it into a pond 'kit', you actually have to buy the pond liner separately as an extra. So essentially what you're buying is a raised bed kit, and then when you add the pond liner [as extra] it then becomes a 'pond kit'. Surely a pond 'kit' should include a pond liner?! :-)
Anyway, no biggie, the product is good, delivery was great etc, customer service was good, I just think they need to be clearer on the website.
The actual product is great. However, the online sales is a bit misleading / unclear. For example I bought a 'pond kit'. The price indicated says :
Small Pond Kit Raised Garden Pond
Small Pond Kit1.125 x 0.45 x 0.35m
Price: £149.20
However, what isn't clear is that to make it into a pond 'kit', you actually have to buy the pond liner separately as an extra. So essentially what you're buying is a raised bed kit, and then when you add the pond liner [as extra] it then becomes a 'pond kit'. Surely a pond 'kit' should include a pond liner?! :-)
Anyway, no biggie, the product is good, delivery was great etc, customer service was good, I just think they need to be clearer on the website.
Ian Dickinson