I ordered the raised bed, and was advised a delivery date over a month in advance. OK, fair enough I thought, guess they are busy, I'll just go ahead and order. I was therefore a little surprised to find my credit card was debited straight away. Also, after the confirmation of order there was no further communication initiated from them. Essentialy I was expecting a notification to tell me when the order had been dispatched. Not having heard anything I contacted them the day before the penciled in delivery date. Was disappointed to be told they couldn't see anything on the tracking reference. So not only did they not tell me when it had been dispatched, they even had a tracking reference.
Now, minor grumbles aside, I have been impressed with the quality of design and manufacture of the kit. might not look too impressive when you first see it, but start assembling it and it soon becomes evident how well though out and put together the concept is. So, overall I'm a happy customer and would definitely recommend the product in the hope they will communicate better with future customers.